Terms of Use

Last updated: July 2026

1. Acceptance of Terms

By creating an account and using SEND Parent CoPilot ("the app", "the service"), you agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use the app.

2. Eligibility

The app is intended for parents, carers and guardians of children with Special Educational Needs and Disabilities (SEND) in the United Kingdom. You must be at least 18 years old to create an account.

3. Your Account

You are responsible for maintaining the confidentiality of your login details and for all activity under your account. You agree to provide accurate information when registering and to keep your information up to date.

4. The Service
SEND Parent CoPilot provides tools to help parents manage their SEND journey, including an AI CoPilot, Evidence Builder, Document Vault, Daily Diary, Meeting Prep, Community, Funding Finder, Knowledge Hub and SEND Rights guidance.

The app is grounded in UK SEND legislation, but it does not constitute legal, medical or professional advice. You should always seek appropriate professional advice for your specific circumstances.

5. AI-Generated Content

Content generated by the AI CoPilot and Evidence Builder is produced based on the information you provide. While we strive for accuracy, AI-generated content may contain errors. You are responsible for reviewing and verifying any generated content before relying on it or submitting it to any authority.

6. Subscriptions and Payments

The app offers subscription plans: Standard (£2.99/month), Plus (£4.99/month) and Premium (£8.99/month). Subscriptions renew monthly until cancelled. You can cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. Prices may change; we will notify you in advance of any price changes affecting your subscription. Due to fluctuations in user demand, service capacity, and the availability and costs of third-party AI providers, we may periodically adjust subscription pricing, AI-generated query allowances, usage limits, or feature availability. We will provide reasonable notice of any material changes through the app or by email where required.

7. Acceptable Use

You agree not to:

Use the app for any unlawful purpose.
Upload content that is unlawful, harmful, defamatory or infringes the rights of others.
Attempt to gain unauthorised access to the app or its systems.
Use the community features to harass, bully or discriminate against others.
Share another person's personal data without their consent.

8. Your Content

You retain ownership of all content you create or upload to the app, including child profiles, diary entries, documents and community posts. You grant us a limited licence to process your content solely to provide the service to you.

9. Data Deletion on Cancellation

If you cancel your subscription, you will have a grace period to download your data. After the grace period expires, all personal data associated with your account will be permanently deleted in compliance with the UK GDPR. You are responsible for downloading any data you wish to keep before cancellation takes effect.

10. Intellectual Property

The app, its design, features and content (excluding your uploaded content) are owned by SEND Parent CoPilot and protected by intellectual property laws. You may not copy, modify or distribute any part of the app without our permission.

11. Disclaimers

The app is provided "as is" without warranties of any kind. We do not guarantee that the app will be uninterrupted or error-free. To the maximum extent permitted by law, we are not liable for any indirect or consequential losses arising from your use of the app.

12. Limitation of Liability

To the extent permitted by law, our total liability for any claim arising from your use of the app is limited to the amount you have paid us in the 12 months preceding the claim.

13. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to These Terms

We may update these Terms of Use from time to time. We will notify you of significant changes through the app or by email. Continued use of the app after changes constitutes acceptance of the updated terms.

15. Contact Us

If you have any questions about these Terms of Use, please contact us.

Terms of Use

1. Acceptance of Terms

By creating an account and using SEND Parent CoPilot ("the app", "the service"), you agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use the app.

2. Eligibility

The app is intended for parents, carers and guardians of children with Special Educational Needs and Disabilities (SEND) in the United Kingdom. You must be at least 18 years old to create an account.

3. Your Account

You are responsible for maintaining the confidentiality of your login details and for all activity under your account. You agree to provide accurate information when registering and to keep your information up to date.

4. The Service SEND Parent CoPilot provides tools to help parents manage their SEND journey, including an AI CoPilot, Evidence Builder, Document Vault, Daily Diary, Meeting Prep, Community, Funding Finder, Knowledge Hub and SEND Rights guidance.

The app is grounded in UK SEND legislation, but it does not constitute legal, medical or professional advice. You should always seek appropriate professional advice for your specific circumstances.

5. AI-Generated Content

6. Subscriptions and Payments

7. Acceptable Use

You agree not to:

Use the app for any unlawful purpose.

Upload content that is unlawful, harmful, defamatory or infringes the rights of others.

Attempt to gain unauthorised access to the app or its systems.

Use the community features to harass, bully or discriminate against others.

Share another person's personal data without their consent.

8. Your Content

You retain ownership of all content you create or upload to the app, including child profiles, diary entries, documents and community posts. You grant us a limited licence to process your content solely to provide the service to you.

9. Data Deletion on Cancellation

10. Intellectual Property

The app, its design, features and content (excluding your uploaded content) are owned by SEND Parent CoPilot and protected by intellectual property laws. You may not copy, modify or distribute any part of the app without our permission.

11. Disclaimers

The app is provided "as is" without warranties of any kind. We do not guarantee that the app will be uninterrupted or error-free. To the maximum extent permitted by law, we are not liable for any indirect or consequential losses arising from your use of the app.

12. Limitation of Liability

To the extent permitted by law, our total liability for any claim arising from your use of the app is limited to the amount you have paid us in the 12 months preceding the claim.

13. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to These Terms

We may update these Terms of Use from time to time. We will notify you of significant changes through the app or by email. Continued use of the app after changes constitutes acceptance of the updated terms.

15. Contact Us

If you have any questions about these Terms of Use, please contact us.

4. The Service
SEND Parent CoPilot provides tools to help parents manage their SEND journey, including an AI CoPilot, Evidence Builder, Document Vault, Daily Diary, Meeting Prep, Community, Funding Finder, Knowledge Hub and SEND Rights guidance.